Retention Specialist

This is a fully remote position, open to applicants in Florida.

📋 Description

• Address customer complaints and concerns related to our services.

• Collaborate with customers to find solutions to their issues by utilizing problem-solving skills to identify and tackle the root causes of complaints.

• Work alongside other departments to resolve customer issues and enhance the overall customer experience.

• Monitor customer accounts to detect potential issues that may result in service cancellations.

• Create and implement strategies aimed at improving customer retention rates.

• Keep precise records of customer interactions and resolutions.

• Communicate effectively through various platforms directly with customers.

• Proactively engage with clients to identify and address concerns early in their engagement with our company.

• Help identify trends in cancellation data.

⛳️ Requirements

• A high school diploma or equivalent is required.

• A minimum of 2 years of experience in a retention-focused position is essential.

• Experience in a call center or a similar setting is highly preferred.

• Strong communication and interpersonal skills are necessary.

• Must be capable of typing at least 40 words per minute.

• Ability to work independently as well as collaboratively within a team.

• Excellent problem-solving abilities are required.

• Capability to manage challenging situations with professionalism and tact.

• Proficient in Google Workspace and customer relationship management (CRM) software.

🏝️ Benefits

• Health, Dental, Vision, and Life Insurance.

• Employee Assistance Program (EAP).

• 401k with up to 4% company matching.

• Two weeks of paid time off in your first year, six paid holidays, and one paid floating holiday.

• Competitive pay structure including bonus and commission opportunities.

• Paid training program and company-sponsored licensure.

• Employee discounts.

• Employee Referral Bonus of $2,000.