Resource Specialist

This is a fully remote position, open to applicants in Maine.

📋 Description

• Deliver real-time chat assistance to contractors as they perform their tasks.

• Conduct one-on-one sessions with contractors to enhance their performance and understanding of the client's account.

• Analyze performance metrics and offer recommendations to the Operations Manager to achieve client objectives.

• Ensure that all client resources are current and accessible.

• Relay updates from the client to contractors effectively.

• Organize group sessions with contractors.

• Manage communication by sending and responding to messages from contractors.

• Examine customer satisfaction data to pinpoint trends for NexRep’s clients.

• Provide detailed scoring information to independent contractors.

⛳️ Requirements

• Proficient in Microsoft Office 365, with a strong emphasis on Excel capabilities.

• Capable of collaborating effectively with fellow team members.

• Skilled in offering constructive feedback to agents.

• High attention to detail.

• Strong decision-making abilities.

• Ability to work autonomously.

🏝️ Benefits

• NexRep will reimburse travel expenses incurred.