Resource Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a real-time overview of resource availability, capacity, and utilization for Managed Services across various business units and practices.

• Detect trends of under- and over-utilization, and suggest corrective measures.

• Create and manage a skills inventory database that includes capabilities, certifications, and development objectives.

• Collaborate with project managers and delivery leads to predict resource demand for the upcoming 4 to 12 weeks.

• Lead weekly or bi-weekly resource planning meetings with department leaders and practice heads.

• Promote an internal-first staffing approach by discussing project requirements and roles with current employees prior to seeking external candidates.

• Establish thresholds in collaboration with HR and talent acquisition for external hiring or contracting needs.

• Align bench-eligible, under-allocated, or growth-focused employees with appropriate assignments.

• Maintain a pipeline of internal candidates to address future resource requirements.

• Serve as a liaison between delivery teams, people managers, HR, and leadership on resourcing issues.

• Communicate resourcing decisions effectively and escalate conflicts or capacity challenges along with proposed solutions.

• Oversee staffing vendors, contractors, and contingent workforce partners when internal resources are insufficient.

• Monitor contractor expenditures, compare internal costs, and analyze external market rates.

• Create utilization dashboards and reports for leadership.

• Track utilization rates, bench time, internal versus external time-to-fill, and skill-gap trends.

• Deliver forecasting reports to assist with headcount planning and budget cycles.

• Recognize patterns in resource gaps and contribute to workforce development and hiring strategies.

⛳️ Requirements

• 3 to 5 years of experience specifically in Resource Management.

• 2 years of experience in a Managed Services provider setting.

• Proven experience managing resources across technical, project management, and operations functions.

• A data-driven mindset with a history of generating utilization reports and capacity forecasts.

• Outstanding interpersonal and negotiation abilities.

• Capacity to manage sensitive workforce discussions with discretion and empathy.

• Familiarity with cloud technology roles and skill sets, such as Azure, AWS, infrastructure, and DevOps.

• PMI, PMP, or ITIL certification is advantageous.

• Strong comprehension of Agile, Waterfall, or hybrid project delivery methodologies.

• Capability to balance immediate project demands with long-term workforce development objectives.

• Aptitude for building trust with project leaders, people managers, HR, and executives.

• Skill in clearly communicating trade-offs, decisions, and forecasts to diverse audiences.

• Ability to transform utilization and capacity data into actionable insights.

🏝️ Benefits

• Associated travel of 5%.

• Equal opportunity workplace.

• Reasonable accommodations for individuals with disabilities.