Resource Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a real-time overview of Managed Services resource availability, capacity, and utilization across various business units and practices.

• Detect trends of under- and over-utilization and propose corrective measures.

• Develop and manage a skills inventory database that encompasses capabilities, certifications, and development objectives.

• Anticipate resource needs 4–12 weeks in advance in collaboration with project managers and delivery leads.

• Host weekly or bi-weekly resource planning sessions with department heads and practice leaders.

• Promote an internal-first staffing approach prior to considering external recruitment.

• Establish thresholds with HR and talent acquisition for external hiring or contracting needs.

• Align bench-eligible, under-allocated, or growth-oriented employees with appropriate assignments.

• Maintain a pipeline of internal candidates for anticipated resource needs.

• Act as the main point of contact among delivery teams, people managers, HR, and leadership.

• Convey resourcing decisions and escalate conflicts or capacity limitations along with proposed solutions.

• Manage staffing vendors, contractors, and contingent workforce partners as necessary.

• Monitor contractor expenditures and compare internal costs.

• Ensure external hires are contracted at competitive market rates.

• Create resource utilization dashboards and leadership reports.

• Track utilization rates, bench time, internal versus external time-to-fill, and skill-gap trends.

• Provide forecasting reports for headcount planning and budgetary cycles.

• Recognize resource-gap patterns and contribute to workforce development and hiring strategies.

⛳️ Requirements

• 3–5 years of experience specifically in Resource Management.

• A minimum of 2 years of experience in a Managed Services provider environment.

• Experience in managing resources across technical, project management, and operational functions.

• Data-driven mindset with a background in creating utilization reports and capacity forecasts.

• Outstanding interpersonal and negotiation abilities.

• Capacity to handle sensitive workforce discussions with discretion and empathy.

• Familiarity with roles and skill sets in cloud technology, including Azure, AWS, infrastructure, and DevOps.

• PMI, PMP, or ITIL certification is advantageous.

• Strong knowledge of Agile, Waterfall, or hybrid project delivery methodologies.

• Capability to balance immediate project demands with long-term workforce development objectives.

• Ability to establish trust with project leaders, people managers, HR, and executives.

• Proficient in clearly articulating trade-offs, decisions, and forecasts to diverse audiences.

• Ability to convert utilization and capacity data into actionable recommendations.

• Must reside within the Continental US.

• Willingness to travel approximately 5% of the time.

🏝️ Benefits

• Travel involvement of 5%.

• An Equal Opportunity Employer dedicated to diversity and inclusion.

• Reasonable accommodations provided for individuals with disabilities.

• Opportunity to engage with AI-driven analytics, cloud solutions, cybersecurity, next-generation infrastructure, and digital transformation.

• Culture fostering trailblazers, thinkers, builders, and collaborators.

• Chance to contribute to data-driven transformation and strategic outcomes for clients on a global scale.