Resource Coordinator

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Oversee and manage the ongoing resourcing pipeline from the signed Statement of Work (SOW) through to staffing assignments.

• Collaborate with the PMO Team Lead and Account Managers to convert new bookings into resource requests, ensuring clear timelines based on the level of effort (LOE).

• Identify and address staffing shortages, escalating obstacles to leadership along with suggested solutions.

• Conduct the weekly resourcing process: evaluate active capacity, pinpoint open assignments, and facilitate staffing decisions.

• Monitor utilization rates and alert the respective Team Lead of any over- or under-allocation.

• Maintain a centralized resource availability record for the delivery team.

• Act as the main coordinator for external delivery partners and subcontractors.

• Generate weekly resourcing reports for the PMO Team Lead and leadership.

⛳️ Requirements

• Minimum of 3 years of experience in project coordination, operations, or resource management, preferably within a technology services, consulting, or IT professional services setting.

• Proven track record of managing multiple concurrent workstreams effectively.

• Familiarity with time tracking tools (such as Clockify, Harvest, or similar).

• Exceptional written and verbal communication skills in English, as interaction with clients, partners, and internal stakeholders across various time zones is required.

• Strong attention to detail and a low tolerance for data ambiguity.

• Naturally proactive, with the ability to identify issues before they escalate into larger problems.

🏝️ Benefits

• Reimbursement for AWS certification upon successful completion of an exam.

• Opportunities for mentorship.