Resource Coordinator

This is a fully remote position, open to applicants in Peru.

📋 Description

• Ensure optimal utilization of engineers within the support department.

• Tackle any issues related to scheduling and work coordination.

• Oversee the scheduling of engineering calendars and tickets for a global support team operating across multiple time zones.

• Coordinate all IT resources to enhance task completion and promote efficient resource use.

• Manage the scheduling of internal and onsite technical resources within our ticketing system (ConnectWise Manage).

• Assess, prioritize, and assign IT support requests effectively.

• Monitor service personnel schedules to guarantee adequate support coverage.

• Keep customers updated on any scheduling or service modifications or outages.

• Ensure client satisfaction and address any complaints that arise.

• Conduct surveys to gauge client satisfaction levels.

⛳️ Requirements

• Excellent communication and interpersonal skills.

• Strong organizational and time management capabilities.

• Keen attention to detail.

• Effective decision-making and problem-solving abilities.

• Capacity to handle multiple tasks in a fast-paced setting.

• Proficient English language skills for professional communication in a business context.

• College degree or equivalent professional experience.

• Reliable and stable internet connection to facilitate uninterrupted video and audio calls.

• A quiet setting with a professional background.

🏝️ Benefits

• Competitive salary.

• Comprehensive benefits package.

• Excellent perks.