Resource Coordinator – Acute Care Navigation

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Assist the care navigation team by collaborating directly with unit RN Acute Care Navigators and Social Workers.

• Engage with post-acute providers to facilitate discharge planning and provide clinical updates.

• Organize follow-up appointments with primary care providers and specialists for patients at high risk.

• Adjust appointments as necessary if there are delays in discharge.

• Coordinate discharge planning with vendors, physician offices, and clinics.

• Support seamless transitions of care.

• Navigate and properly document within the electronic medical record.

• Carry out responsibilities that enhance quality patient care, customer satisfaction, safety, and align with organizational values.

⛳️ Requirements

• High School Diploma.

• 2–3 years of clerical experience in a medical environment.

• Willingness and capability to adapt to changes and support process improvements.

• Ability to establish positive relationships with patients, families, physicians, and interdisciplinary teams.

• Strong problem-solving, critical-thinking, organizational, interpersonal, and written/verbal communication skills.

• Competence to operate in a self-directed manner with a focus on detail and follow-through.

• Capability to multitask, prioritize, and complete tasks accurately in a fast-paced setting.

• Proficiency in computer usage and understanding of Microsoft Office products.

• Skill in navigating the electronic medical record and documenting accurately.

• Effective and professional communication skills via phone, email, and in person.

• Ability to collaborate as a team member within interdisciplinary groups.

• Familiarity with medical terminology.

• Capacity to work with individuals from diverse social, economic, and cultural backgrounds.

• Flexibility, open-mindedness, and adaptability to change.

• Ability to work autonomously with minimal supervision.

🏝️ Benefits

• 401k retirement plan (no company match for per diem status).

• Employee assistance program.

• Employee discounts.

• Flexible benefits.