Resource Consultant

📋 Description

• Conduct home visits with participants at least every six (6) months, adhering to established schedules.

• Exhibit a thorough understanding of the Personal Options services program, relevant West Virginia waiver programs, and Palco policies.

• Provide education and mentorship to participants and/or their designated representatives regarding their rights, responsibilities, and risks associated with the program.

• Assess and evaluate the capability of participants or their designated representatives to engage in the program.

• Support members and representatives in creating and updating their initial service/spending plan as necessary.

• Monitor the utilization of service/spending plans.

• Address and respond to all complaints and grievances from members/representatives concerning FMS and Resource Consulting services.

• Act as a mandatory reporter, promptly reporting and addressing all required incidents, including allegations of suspected abuse, neglect, and exploitation.

• Employ a person-centered approach during all interactions with participants.

• Meticulously document visits with participants using a company-issued laptop, utilizing professional and detailed language.

• Record events and generate reports electronically.

• Complete necessary administrative tasks daily, including scheduling and confirming visits and responding to company emails and calls.

• Adhere to operational procedures as outlined by Palco.

• Engage in shadowing opportunities with new resource consultants upon request and participate in required periodic training sessions by Palco.

• Timely distribute new information to participants within your caseload.

• Handle company equipment and data with care in compliance with company policies, including HIPAA privacy practices.

⛳️ Requirements

• At least three years of experience in public-facing roles is mandatory.

• Preferred experience includes roles such as patient navigator, community connector, community health worker, lay health advisor, health educator, or case manager.

• A High School Diploma or equivalent is required.

• Travel is necessary for this position.

• Strong verbal and written communication skills are essential.

• Ability to document visits electronically is required.

• Proficient in Microsoft Office, Microsoft Outlook, and Internet usage.

• Strong problem-solving abilities are a must.

• Willingness to work with individuals of all ages and disabilities is essential.

• A valid driver’s license and reliable transportation are required.

• Must maintain an active prepaid or contract cell phone plan for ongoing communication with participants, management, and/or company leadership.

• Ability to pass a criminal background check and maltreatment check is required.

🏝️ Benefits

• Generous Paid Time Off.

• Potential for annual bonuses.

• Retirement Savings: We will support you in saving for your future.

• Career Growth Opportunities: We are committed to helping you thrive so we can grow together.

• Paid Training: Earn while you learn with access to both internal and external learning opportunities.

• Great Work Environment: We take pride in our collaborative company culture and the recognition we've received for our diversity initiatives.

• Employer shared Health Insurance cost.

• Employer paid Disability Insurance.

• Employer paid Life and AD&D Insurance.

• Vision Insurance.

• Cancer Insurance.

• Voluntary Life Insurance.

• Remote work environment.

• Paid holidays.