Resident Insurance & Compliance Solutions Advisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver exceptional support to residents and property management companies concerning the Second Nature Insurance program, demonstrating empathy and professionalism, including discussions about coverage specifics and claim statuses.

• Address escalated inquiries from renters and property managers regarding the Second Nature Renters Insurance Program.

• Clearly articulate coverage terms, policy exclusions, and lease compliance requirements while adhering to regulatory standards.

• Assist users throughout the claim process, including follow-ups with adjusters and coordination of documentation.

• Review third-party policies to ensure consistent adherence to lease agreements.

• Utilize Salesforce, Slack, and internal tools to document interactions, escalate issues, and enhance workflows.

• Gather claim information and relevant documentation to guarantee precise and timely claim submissions.

• Oversee claim escalations and work collaboratively with third-party insurance partners to ensure prompt resolutions.

• Recognize trends in customer inquiries and claims to proactively suggest process or product enhancements.

• Collaborate with cross-functional teams, including Product, Operations, and Vendor Management, to refine processes and elevate the customer experience.

• Educate clients on the claims process, coverage specifics, and eligibility criteria.

• Engage in training sessions and quality assurance programs to continuously enhance product knowledge and service quality.

• Uphold service level agreements (SLAs) and provide high-quality support while balancing efficiency with customer satisfaction.

⛳️ Requirements

• Valid Property & Casualty (P&C) insurance licenses in good standing (multi-state preferred).

• Over 3 years of experience as a licensed insurance agent and/or in administrative, legal, compliance, or operational roles within an insurance agency.

• Outstanding attention to detail and dedication to data accuracy.

• Knowledge of state registration processes, compliance filings, and document management systems.

• Excellent communication and problem-solving abilities with a customer-centric approach.

• Proficient in Salesforce, Google Suite, Slack, and Zoom within a remote work setting.

🏝️ Benefits

• Health First: Medical, Dental, Vision, & Life Insurance

• 401K Plan

• Flexibility: Open PTO and sick days

• Training: A supportive team to assist you in advancing your career and realizing your full potential

• Growth: The chance to be part of a rapidly expanding startup that is creating and developing an exciting new category