Repair Operations Program Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee project management and coordination across various functions with Repair Operations teams, external partners, and engineering groups to address intricate repair challenges.

• Manage the complete repair lifecycle for Ciena products.

• Collaborate closely with Ciena Engineering teams to enhance repair enablement, prepare for first pass evaluations (FPE), and initiate continuous process improvement projects related to Repairs Operations.

• Lead and oversee initiatives aimed at reducing MRB, thereby facilitating opportunities for cost reduction and minimizing lead times.

• Establish, manage, and report on vital operational metrics while pinpointing areas for improvement.

• Identify and propel continuous improvement initiatives within repair operations, utilizing data analysis and lean methodologies.

• Leverage data and analytics to uncover systemic issues, propose solutions, and execute corrective action plans.

• Advocate for engineering-driven optimization throughout repair processes and materials flow.

⛳️ Requirements

• Bachelor's degree in Engineering (Electrical, Electronics, Industrial), Supply Chain Management, or a related technical discipline.

• Over 10 years of experience in product, manufacturing, or process engineering within high-tech, telecom, networking, or complex electronics sectors.

• Proven history of successfully managing intricate projects and driving operational enhancements.

• Demonstrated capability to lead complex engineering projects from conception to execution.

• Strong grasp of repair processes, logistics, and quality control methodologies.

• Familiarity with product lifecycle management (PLM) tools and enterprise resource planning (ERP) systems.

• Practical knowledge of Design for Manufacturability (DFM), Design for Assembly (DFA), and serviceability principles.

• Hands-on experience in process optimization, Lean, Six Sigma, or 8D problem-solving techniques.

• Outstanding communication, interpersonal, and leadership skills with the ability to collaborate across global, cross-functional teams.

• Willingness to travel occasionally to repair depots, manufacturing sites, or supplier locations as necessary.

• Proficiency in English and Spanish.

🏝️ Benefits

• Flexible work environment.

• Opportunities for individual development.

• Well-being initiatives.

• Significant social and community impact.