Repair & Maintenance Specialist

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee daily work order activities to ensure that tasks are completed on schedule and within budget for HVAC, plumbing, handyman services, door cores & keys, janitorial, electrical, lighting, signage, music, pest control, fire protection, burglar alarms, and trash/recycling across all locations.

• Daily review and management of work orders to ensure completion in the client portal.

• Monitor the resolution of any issues and communicate progress to store teams and vendors.

• Respond to emails and calls from stores and field leadership regarding maintenance issues with a sense of urgency.

• Assess the responsibility for issues as being that of the Landlord, Five Below, or the vendor.

• Take part in the weekly review of the Work Order Activity Report.

• Approve invoices and track all maintenance expenses, reconciling them monthly against the approved budget.

• Supervise recurring services such as HVAC preventative maintenance, trash removal, and interior/exterior cleaning to ensure timely completion.

• Modify energy management systems as necessary and assist in their monitoring.

• Process alarm permits as needed.

• Ensure timely renewals of permits.

• Manage the waste management program for stores, including adjustments in service levels.

• Identify opportunities to reduce costs.

• Oversee Store Capex projects to ensure adherence to budget, including lighting, painting, trim and graphics, exterior graphics, and awning replacement, along with any other planned projects.

• Approve and assign the scope of work.

• Track and document work completion through to the invoicing process.

• Collaborate with the Facilities Manager, providing weekly updates on repair and maintenance issues.

• Deliver outstanding customer service and support to all internal and external teams.

• Build and maintain strong relationships and communication with Wowtown crew members, outside vendors, landlords, and property managers, in alignment with our corporate values.

• Work flexible hours as the point of contact for emergency facilities issues, including taking emergency calls after hours and on weekends.

⛳️ Requirements

• 3-5 years of experience in the administration of building maintenance, general contracting, or related construction work.

• High School diploma required, with some college education preferred.

• Highly organized, self-motivated, independent thinker who operates with minimal supervision in a fast-paced environment.

• Ability to track and report on construction projects using computerized systems.

• Familiarity with maintaining construction-related accounting records.

• Knowledge of retail store maintenance practices.

🏝️ Benefits

• Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today!