Renewals Specialist

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee the customer contract renewal process and present to key clients and senior executives to negotiate and finalize contract renewals.

• Build and sustain long-lasting relationships to enhance future retention and revenue prospects.

• Propel contract expansion by developing upsell opportunities and discovering innovative methods to increase account value during renewal periods.

• Collaborate with BrowserStack's customer-facing teams to devise and execute strategic retention plans aligned with objectives.

• Utilize data-driven indicators of customer health and proactively engage with at-risk clients to maximize customer retention.

• Administer account and contact details throughout the entire customer lifecycle using Salesforce.com.

• Maintain a thorough understanding of BrowserStack products and targeted industries to support retention initiatives.

⛳️ Requirements

• 1-3 years of experience in Renewals or Account Management within a SaaS organization.

• Excellent communication and negotiation abilities—capable of delivering clear and concise guidance via email, phone, or in-person with a relaxed and confident demeanor.

• Proficient in effective cross-collaboration.

• Familiarity with SFDC or comparable CRM platforms.

🏝️ Benefits

• Comprehensive medical insurance covering self, spouse, up to two dependent children, and parents or parents-in-law up to INR 5,00,000.

• Gratuity in accordance with the Payment of Gratuity Act, 1972.

• Unlimited Time Off to promote wellbeing, relaxation, and quality time with family and friends.

• A Remote-First work culture that enables our employees to work from home.

• Remote-First Allowance for home office setup, connectivity, accessories, and co-working spaces, ensuring an exceptional remote working experience.