Rely Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver both frontline and specialized application support for imaging-related issues pertaining to doctors and the associated imaging ecosystem.

• Duties encompass incident triage, user empowerment, basic configuration adjustments, troubleshooting workflows, and collaboration with administrators, radiology personnel, networking/storage teams, and vendors to ensure optimal service availability and prompt result delivery.

• Strong comprehension of desktop technical support requirements.

• Provide exceptional "white glove" support: ensuring service restoration, account provisioning, role and permission management, worklist resolution, and application troubleshooting.

• Capability to monitor interface queues and rectify common mapping and format discrepancies with assistance.

• Proficient in troubleshooting across various endpoints (modality, workstation, viewer), networks, and storage; including reading logs and DICOM traces.

• Familiarity with ticketing/ITSM systems, incident and problem management, along with effective communication with stakeholders.

• Understanding of PHI management, access control measures, and audit trail practices (HIPAA/security awareness).

• Competence in creating user manuals, standard operating procedures (SOPs), and delivering end-user training and go-live support.

• Practical experience in providing support, addressing user concerns, configuration issues, and workflow troubleshooting.

⛳️ Requirements

• Minimum of 5 years in support-related roles.

• Bachelor’s degree in Business, Information Systems (MIS), or a related discipline.

• Familiarity with Medical Terminology.

• Skills in problem identification and resolution.

• Proficient in advanced English, both written and verbal.

• Advanced computer proficiency.

• Strong communication abilities.

• Excellent time management skills.

• Advanced typing skills, with a minimum speed of 35 words per minute.

• Experience in radiology is preferred.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness programs.

• Opportunities for professional development and training.

• Flexible work arrangements.

• Supportive and collaborative work environment.