Relationship Manager II, Client Success Advocate

This is a fully remote position, open to applicants in United States.

📋 Description

• Accountable for managing high-level relationships with one or more key clients that are vital to the Dark Matter Technologies division.

• Acts as the main management point of contact and client liaison, responsible for ensuring client satisfaction, maintaining effective communication, and overseeing the client relationship.

• Recognizes opportunities for continuous improvement.

• Engages with clients at an executive level, emphasizing the strategic aspects of the relationship.

• Works to nurture and expand the client relationship while providing ongoing customer service.

• Drives the sales initiatives for additional revenue opportunities and contract renewals.

• Spots new business prospects and collaborates with the relevant sales team for opportunities related to new Dark Matter products or services.

• Coordinates with delivery teams to guarantee the provision of consistent and effective services, ensuring project completion within budget and in line with contract specifications.

• May oversee personnel who assist in managing the client relationship.

⛳️ Requirements

• A Bachelor's degree or a comparable combination of education, training, or work experience.

• A Master's Degree is preferred.

• Requires over 10 years of experience in relationship management.

• Requires at least 2 years of leadership or management experience.

• Familiarity with Dark Matter products, services, and capabilities.

• Experience in the mortgage industry.

• Demonstrated success in client relationship management and/or the sales of technology products and services.

• Exceptional negotiation and presentation abilities.

• Strong oral, written, and interpersonal communication skills.

• Shows a high level of initiative and analytical skills to address and resolve complex issues with minimal negative impact on the enterprise and the client.

• Capable of leading by example and inspiring professional-level staff.

• Exhibits strong leadership qualities, decision-making skills, and sound business judgment.

🏝️ Benefits

• Full-time employees will have access to a broad range of benefits options, including medical, dental, vision, basic life insurance, short/long-term disability, and participation in a 401(k) plan (with company match).

• The Company offers a minimum of 10 days of vacation for new employees, sick time according to state regulations, 8 company-paid holidays, and 2 personal holidays annually.