Customer Success Advocate, I

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee a substantial portfolio of long-tail customer accounts utilizing a scaled engagement model.

• Implement proactive outreach initiatives, such as newsletters, in-product messaging, and lifecycle email campaigns.

• Guarantee that customers have access to pertinent technical and educational resources that correspond with onboarding, training, adoption milestones, and renewal schedules.

• Maintain complete accountability for the accuracy of CRM data, ensuring that account status, contacts, and health indicators are consistently updated.

• Track product usage, engagement signals, and health indicators to pinpoint potential opportunities for expansion or upselling.

• Direct qualified leads to Customer Success Managers (CSMs) or leadership through established workflows and tools.

• Provide necessary documentation and account insights to support larger renewals or commercial conversations.

⛳️ Requirements

• 3-6 years of experience in a comparable position.

• Detail-oriented and inquisitive about the workings of SaaS products.

• Capability to manage a portfolio of long-tail customer accounts effectively.

• Strong proactive communication skills for outreach initiatives.

• Familiarity with CRM data management practices.

🏝️ Benefits

• Interesting Work | We seek curious trendspotters and bold trendsetters. This is NOT your mundane, routine, cushy corporate role. This is a position that challenges you to learn something new every day, fostering continuous growth while enjoying the journey.

• Tribe Vibe | We are more than just colleagues; we are a tribe. Our strict “no a**hole policy” is diligently enforced, ensuring we spend quality time together through spontaneous office happy hours, organized outings, and community service opportunities. Although we are a diverse and distributed team, we prioritize staying connected.

• Bragging Rights | We are both dreamers and doers. Our efforts yield results as we collaborate with some of the most prestigious brands, ranging from well-known retailers to airlines, and professional sports teams. Your contributions will have a significant impact on numerous recognizable names across various industries, including AirFrance KLM, ASICS, Burberry, Mattel, Mitsubishi, Walmart, and many more!

• One Team One Dream | This value is evident in our culture. We reject artificial hierarchies and believe that every tribe member has the opportunity to contribute. Your voice will be valued, and you will receive regular updates regarding the business and its performance, which is currently thriving, making it an excellent time to join us.