Customer Success Advocate – Critical Connect, Wave PTX

This is a fully remote position, open to applicants in Florida, +4 more states.

📋 Description

• Act as a Customer Success Manager for Critical Connect/Wave PTX clients, focusing on enhancing usage, value, and overall product satisfaction.

• Collaborate with customers to encourage complete adoption of Motorola products and services.

• Ensure that their objectives are well-documented, comprehended, and achieved.

• Work in close partnership with Support and Onboarding teams to set clients up for success.

• Provide both proactive and reactive client advocacy, coordinating with internal resources to swiftly address any client challenges.

• Formulate and execute strategies aimed at reducing client churn.

• Promote adoption, outcomes, and annual recurring revenue while developing a customer retention strategy.

⛳️ Requirements

• Minimum of 3 years of experience in one or more of the following areas: customer success, sales, engineering, public safety, or project management.

• At least 2 years of experience working with enterprise-level clients is preferred.

• Familiarity with Motorola Solutions Land Mobile Radio, Command Center, and Mobile Video Software, including: Motorola FLEX, PremierOne, CommandCentral, AWARE, Vesta, Rave Solutions, Mobile Video, and License Plate Recognition.

• Strong portfolio management capabilities with a reliable system for tracking multiple customer requests, issues, and strategic initiatives.

• A demonstrated history of leading process improvements in large organizations.

• Experience in monitoring product adoption and customer engagement through data-analysis tools.

• Proven ability to function as a customer manager, understanding client needs and fulfilling those requirements.

• Strong executive presence and effective presentation skills.

• Knowledge of accounting principles is advantageous.

• Ability to remain focused with minimal supervision.

• Proven capability to adapt to change and thrive in high-pressure situations.

• Proficient in using Google Suite products.

• Experience with Gainsight and Salesforce is a plus.

• Willingness to travel up to 10% for customer visits and internal meetings and training.

🏝️ Benefits

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!