Relationship Executive

This is a fully remote position, open to applicants in Texas.

📋 Description

• Actively seek and acquire high-priority clients through direct outreach, referrals, and targeted marketing campaigns.

• Engage in high-volume outbound communication via text, phone, and messaging platforms.

• Establish trust and convert prospects into engaged, active customers.

• Personally onboard customers while illustrating the functionality and value of Fanatics Markets.

• Educate clients on market mechanics, event opportunities, and platform features.

• Maintain regular and personalized communication with a portfolio of customers.

• Collaborate with payments, customer support, operations, and other internal teams.

• Foster engagement before, during, and after significant events.

• Reactivate inactive customers and strengthen relationships with priority users.

• Anticipate customer needs and proactively address issues.

• Represent Fanatics Markets in customer discussions, events, and industry engagements.

• Relay customer feedback regarding product gaps, friction points, and new opportunities.

• Develop and expand a portfolio of highly engaged priority customers.

• Contribute to the expansion and enhancement of the Fanatics Markets program and overall customer experience.

⛳️ Requirements

• A minimum of 4 years of experience in sales, customer acquisition, hospitality, relationship management, or customer success roles with direct performance accountability.

• Proven capability to quickly build relationships and influence customer behavior through direct communication.

• Comfortable with high-volume outbound outreach and regular customer interactions.

• Excellent written and verbal communication skills, particularly in informal, one-on-one settings.

• Highly organized, dependable, and accountable, with strong follow-through.

• Ability to excel in fast-paced, dynamic environments with minimal structure.

• Experience in sports, trading, fintech, crypto, marketplaces, or related consumer platforms is a significant advantage.

• Demonstrated interest in or strong desire to learn about prediction markets and trading dynamics is a notable plus.

• Willingness to work flexible hours around major events is highly desirable.

🏝️ Benefits

• Base salary ranging from $90,000 to $110,000 USD.

• Additional bonus compensation alongside the base salary.

• Full-time employment compensation package.

• Opportunity for participation in the Launching into Better: LIVE multi-day cultural immersion in New York City.

• Benefits information available at https://benefitsatfanatics.com/.