Relationship Executive

This is a fully remote position, open to applicants in California.

📋 Description

• Actively seek out and secure high-priority customers via direct outreach, referrals, and focused campaigns.

• Engage in high-volume outbound communication through text messages, phone calls, and various messaging platforms.

• Establish trust and transform prospects into active, engaged customers.

• Personally guide customers through the onboarding process, educating them on market mechanics, event opportunities, and platform functionalities.

• Maintain regular, personalized communication with a portfolio of customers.

• Collaborate with payments, customer support, operations, and other internal teams.

• Enhance engagement before, during, and after significant events.

• Reignite relationships with dormant customers and strengthen connections with priority users.

• Anticipate customer needs and proactively address issues.

• Represent Fanatics Markets in customer discussions, events, and industry engagements.

• Relay customer feedback to internal teams regarding product gaps, friction points, and potential opportunities.

• Develop and expand a portfolio of highly engaged priority customers.

• Foster ongoing customer activity and contribute to the growth of the Fanatics Markets program.

⛳️ Requirements

• Over 4 years of experience in sales, customer acquisition, hospitality, relationship management, or customer success roles with direct accountability for performance.

• Proven capability to build relationships swiftly and influence customer behavior through direct communication.

• Comfort with high-volume outbound outreach and regular customer interactions.

• Excellent written and verbal communication skills, particularly in informal one-on-one settings.

• Highly organized, dependable, and accountable, with a strong ability to follow through.

• Capacity to excel in fast-paced, dynamic environments with little structure.

• Experience in sports, trading, fintech, crypto, marketplaces, or similar consumer platforms is a significant advantage.

• Demonstrated interest in, or a strong desire to deeply understand, prediction markets and trading dynamics is a valuable asset.

• Availability to work flexible hours around major events when customer engagement peaks is a strong plus.

🏝️ Benefits

• Base salary ranging from $90,000 to $110,000 USD.

• Additional bonus compensation on top of the base salary.

• Full-time employment remuneration.

• Potential for in-person onboarding through "Launching into Better: LIVE," a multi-day cultural immersion program in New York City.

• Benefits information can be found at https://benefitsatfanatics.com/.