Regulatory Analyst – Safety

This is a fully remote position, open to applicants in Canada.

📋 Description

• Perform thorough analyses of accounts and content.

• Manage multiple high-volume tasks concerning identity verification and policy enforcement.

• Assess documentation and video materials to identify potential fraud and cases of identity impersonation.

• Engage with end users to confirm documentation and validate accounts.

• Implement DMCA and copyright regulations.

• Collaborate with internal teams to detect and eliminate high-risk content and users.

• Examine content and profiles flagged by the community and take necessary actions.

• Work alongside team members and management to enhance processes continuously.

⛳️ Requirements

• At least one year of experience in a customer-facing position, ideally within an e-commerce setting.

• Strong interest in regulatory and compliance matters pertaining to user-generated content platforms.

• Open-minded, resilient, and inquisitive; comfortable investigating abusive content and online misconduct.

• Ability to adapt to new workflows and policy changes in a rapidly changing regulatory landscape.

• Capable of taking a comprehensive approach to risk assessment and rule enforcement, factoring in various elements.

• Familiarity with best practices in policy enforcement; able to utilize documentation and precedents for decision-making.

• Proven ability to investigate, moderate, and resolve conflicts effectively.

• Keen attention to detail and the capacity to make prompt, informed decisions.

• Exceptional organizational and communication abilities.

• Comfortable with technology; capable of navigating and learning new systems and platforms.

• Ability to work both independently and collaboratively within a team.

• Willingness to work evenings and/or weekends; regular shifts assigned based on seniority.

• Proficiency in both French and English, written and spoken.

🏝️ Benefits

• 4-day work week (work 32 hours and receive pay for 40 hours).

• Remote work flexibility.

• RRSP to assist with future financial planning.

• RPDB pension plan.

• Home office stipend, along with essentials like a laptop and accessories.

• Tuition reimbursement program.