Registration Technician II – Corporate Benefits

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Accountable for executing and overseeing the lifecycle management of records and data, ensuring the integrity, accuracy, and compliance of information.

• Serve as the primary point of contact for addressing complex issues and user inquiries (from both internal and external clients) related to registrations.

• Process daily client movements received via email and/or system, adhering to contractual obligations, established procedures and policies, while ensuring SLA deadlines are met.

• Validate documentation and supporting materials prior to data entry to guarantee accuracy.

• Changes and Maintenance - Handle requests for modifying and updating existing data.

• Extend benefits to former employees and retirees.

• Monitor and rectify any inconsistencies found in records.

• Input additional and detailed information into the designated system fields.

• Analyze and modify information derived from "registration reconciliation" and "billing reconciliations."

• Ensure that all registration and maintenance tasks adhere to the general conditions and regulations set by carriers/insurers.

• Assist in the development and revision of the department's procedural manuals.

• Offer support to clients and internal teams regarding data and registration-related inquiries.

• Tasked with managing deadlines, volumes, and the quality of the department’s operations; address critical issues, foster positive team dynamics, and maintain clear and transparent communication with the team.

• Prepare the operational book for clients and verify information in Looker indicators.

• Participate in meetings with the relationship team to present the operational book.

• Connect with clients and carriers to resolve issues.

• Assist leadership in implementing enhancements and automation processes.

• Provide training and mentorship to Analysts I and II.

⛳️ Requirements

• High school diploma.

• Experience with registration activities (additions, removals, etc.).

• Familiarity with the EB system is considered advantageous.

• Proficient in Microsoft Office and Google Workspace (sheets, presentations, forms, and documents).

• Skilled in data handling, pivot tables, and complex formulas.

• Strong logical reasoning and analytical capabilities.

• Ability to prioritize tasks and work effectively under tight deadlines.

🏝️ Benefits

• Medical and dental insurance through Bradesco Seguros.

• Meal or food allowance provided via a flexible card.

• Transportation allowance.

• Profit-sharing (PLR).

• TotalPass: access to plans with top-tier gyms at exclusive rates.

• Life insurance.

• Collaborations with language schools, exchange programs, universities, and various courses.

• Discounts on personal insurance purchases for yourself, your parents, children, and spouse.

• Childcare allowance and programs that promote maternal and infant health.

• Day off on Insurance Professional Day.