Registered Nurse – Transfer Center Specialist

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Coordinate the logistics of patient transfers by utilizing workflows identified by clients to assist with patient acceptance and bed placement.

• Assess the appropriate level of care, accepting provider, consultation, and access from referral sources.

• Collaborate with clinicians to convey accurate clinical presentations, facilitate timely access and bed assignments, and document patient information effectively.

• Input precise and timely data into EHR, telephony, and office systems while ensuring the protection of PHI.

• Recommend patient outcomes based on clinical information, individual preferences, and the capabilities of transferring and receiving facilities.

• Serve as a liaison among patients, physicians, hospital personnel, client facilities, and external agencies.

• Oversee team compliance and performance while supporting process changes for regulatory and quality initiatives.

• Utilize knowledge of EMTALA, Ethics and Compliance, quality initiatives, and HIPAA to report risks and operational inefficiencies.

• Collaborate with healthcare providers and teams to ensure timely acceptance and access to the appropriate level of care.

• Engage in process improvement, professional development, peer review, data collection, and shared leadership initiatives.

• Execute additional tasks and analyses as assigned.

⛳️ Requirements

• Active Registered Nurse (RN) licensure — Required.

• Active multistate/compact RN licensure — Required if applicable based on state of residence.

• Associate Degree in Nursing or diploma (ADN) — Required.

• Minimum of 1 year of acute care experience — Required.

• Maintain active RN licensure in the states where transfer center services are offered.

• Designated workspace with a locked door that complies with HIPAA regulations.

• A secondary work location that meets HIPAA regulations is encouraged for power outage contingencies.

• Minimum internet speed of 100 Mbps download and 20 Mbps upload at both primary and secondary work locations.

• Proficiency in EHR data entry, telephony systems, and office management systems.

• Familiarity with EMTALA, Ethics and Compliance, quality initiatives, and HIPAA regulations.

• Competency in Microsoft Office applications, including Outlook, MS Teams, Excel, and Word.

• Capability to review and interpret patient transfer case information.

• Ability to escalate and inform relevant parties regarding changes in patient status.

• Skill in documenting tasks and conversations related to patient transfers.

• Strong critical thinking and clinical decision-making abilities.

• Excellent oral and written communication skills.

• BSN — Preferred.

• 3+ years of acute care experience — Preferred.

• Experience in healthcare contact centers — Preferred.

• Familiarity with Epic electronic health record — Preferred.

• Experience with Genesys contact center — Preferred.

🏝️ Benefits

• Competitive pay.

• Incentives.

• Referral bonuses.

• 403(b) plan with employer contributions (when eligible).

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Prescription coverage.

• HSA/FSA options.

• Life insurance.

• Mental health resources and discounts.

• Paid time off.

• Parental and FMLA leave.

• Short- and long-term disability coverage.

• Backup care options for children and elders.

• Tuition assistance.

• Opportunities for professional development.

• Support for continuing education.