Registered Nurse Navigator – Triage, Population Health

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Deliver nursing triage services and health guidance to patients via phone and in-person when applicable.

• Evaluate patient acuity and identify the necessity for medical assistance.

• Provide diagnostic test outcomes and education to ensure the continuity and quality of care.

• Conduct patient evaluations over the phone and document complaints, symptoms, history, pharmacy details, and contact information following established protocols.

• Initiate and coordinate emergency interventions when required.

• Prioritize urgent phone calls and relay relevant information to triage providers.

• Educate patients and their families.

• Schedule or facilitate emergency appointments.

• Coordinate patient care and requests among various departments, specialties, sites, and external organizations.

• Execute and document communications with patients and customers.

• Review and reinforce provider instructions while explaining medical conditions.

• Address patient concerns using clinical protocols and service recovery strategies.

• Complete and route patient documentation promptly.

• Assist in onboarding new staff members.

• Propose process enhancements and present solutions.

⛳️ Requirements

• Graduation from a Specialty Training Program in Nursing (mandatory).

• Current Registered Nurse license in Pennsylvania (mandatory).

• Basic Life Support Certification (mandatory).

• At least 5 years of nursing experience.

• Strong computer skills.

• Proficiency in Microsoft Word, Excel, PowerPoint, SharePoint, Windows, and Teams.

• BSN is preferred.

• Experience in ICU, ED, or critical care is highly preferred.

• Specialty certification is preferred.

• Ability to work rotating shifts, including 7a–7:30p or 7p–7:30a.

• Availability for alternating weekends and holiday rotations.

• Travel may be necessary for orientation, training, meetings, or other business purposes.

🏝️ Benefits

• Health, dental, and vision insurance.

• Three medical plan options, including expanded network choices.

• Pre-tax savings plans (FSA & HSA).

• Company-paid life, short-term, and long-term disability insurance.

• 401(k) with automatic contributions from Geisinger.

• Generous paid time off (PTO) that accrues quickly.

• Up to $5,000 in tuition reimbursement each calendar year.

• MyHealth Rewards wellness program offering financial incentives.

• Adoption and fertility assistance.

• Parental leave.

• Military leave.

• Membership to Care.com.

• Employee Assistance Program (EAP), providing mental health support, legal advice, and childcare/eldercare referrals.

• Voluntary benefits such as accident, critical illness, hospital indemnity, identity theft protection, and pet insurance.

• Healthcare benefits from the first day for both full-time and part-time roles.

• Vision and dental benefits.

• Domestic partner benefits.

• Opportunities for professional growth.

• Opportunities for quality improvement and interdisciplinary collaboration.