Regional Technical Specialist

This is a fully remote position, open to applicants in Alaska, +3 more states.

📋 Description

• Deliver expert technical support and guidance for DEXIS Imaging products in the field.

• Operate independently while traveling to client locations.

• Assist both customer and dealer accounts effectively.

• Handle escalated issues and provide support to dealer partners.

• Coach and mentor fellow members of the Field Support team.

• Execute billable service work and oversee a pipeline of service opportunities.

⛳️ Requirements

• A minimum of 2 years of formal higher education or equivalent professional experience.

• At least 3 years of advanced troubleshooting experience within a field setting.

• A minimum of 2 years' experience in a customer-facing position.

• Over 3 years of experience in resolving issues related to Windows operating system permissions, hardware peripherals, databases, and networks.

• Proficient in Microsoft Office applications.

• Possess a valid state driver's license and maintain a clean driving record.

🏝️ Benefits

• Annual performance bonus.

• Medical, dental, and vision benefits.

• 401K matching program.