Regional Patient Recruitment Lead – Clinical Research

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement strategic recruitment plans in collaboration with the corporate patient recruitment team for all designated studies and locations.

• Meet study enrollment objectives and achieve assigned revenue targets.

• Assist teams in executing multi-channel recruitment strategies, which include community partnerships, physician referrals, and patient databases.

• Ensure an outstanding patient experience from initial contact through screening and enrollment.

• Cultivate relationships with community organizations, patient advocacy groups, and healthcare providers to establish sustainable referral networks.

• Supervise diversity and inclusion initiatives to guarantee representative patient populations in clinical trials.

• Track leading and lagging performance indicators at both the individual and team levels, taking targeted actions to address or prevent underperformance.

• Foster a culture of accountability, collaboration, and results.

• Prioritize studies and manage patient routing to maximize revenue while fulfilling enrollment commitments across all studies.

• Lead and oversee (directly or indirectly) patient recruiting call center managers, quality and training managers, strategists, and remarketers to meet key performance indicators.

• Manage prescreen programs, ensuring proper prioritization, routing, and strategies to support revenue goals, enrollment timelines, and database growth.

• Identify and implement coaching, training, and development initiatives for managers and individual contributors.

• Recognize process and system improvement opportunities and collaborate with corporate and site support teams to drive enhancements.

• Engage in sponsor relations and communications as necessary.

• Manage and sustain site-level vendor relationships, including sponsor-funded central recruitment campaigns.

• Ensure accurate and timely documentation within CRM and CTMS systems.

• Guarantee that patient enrollment teams comply with all legal, ethical, and professional conduct standards.

• Perform additional duties as assigned by management.

⛳️ Requirements

• Demonstrated success in leading high-performing teams that consistently meet or surpass enrollment and revenue goals.

• A minimum of 3 years managing a patient enrollment team of 5 or more representatives.

• Preferred experience in call center leadership for multi-therapeutic studies.

• An additional 2–3 years as a patient enrollment representative is preferred.

• A bachelor's degree is required; a business degree is preferred.

• Preferred training in healthcare sales and call center management.

• Strong understanding of clinical trial enrollment processes, protocols, and regulations.

• Proven ability to lead geographically dispersed teams.

• Highly data-driven, with the capability to identify trends and take swift, measurable actions.

• Capacity to foster a culture of accountability, performance, and results.

• Advanced coaching skills, including emotional intelligence and persona-based messaging to enhance conversion rates.

• Experience in managing and improving KPIs at both individual and team levels.

• Ability to devise and implement study-specific recruiting strategies.

• Expertise in providing an exceptional, inclusive patient experience.

• Proficiency with call center systems, phone platforms, and CRMs.

• Strong skills in cross-functional collaboration and communication.

• Adaptable, solutions-oriented, and effective in dynamic environments.

• Relevant therapeutic area experience is advantageous.

🏝️ Benefits

• Medical, dental, and vision insurance for the individual employee and family.

• 401K Retirement Plan with generous company matching.

• 100% paid Disability Insurance.

• 100% paid Life Insurance.

• Paid Approved Training and ACRP Certification.

• Paid Licensure Renewal.

• 9 Paid Holidays.

• 3+ Weeks Paid Time Off.

• Bereavement Leave.

• And more!