Regional Delivery Senior Manager

📋 Description

• Act as the primary contact within the Region for onboarding and activating clients;

• Ensure timely and budget-conscious execution of client activations, maintaining client satisfaction by implementing top-tier delivery practices across the LATAM portfolio;

• Oversee a team of Project Managers in the region, ensuring that Customer Success collaborators involved in activations are performing effectively;

• Collaborate with the sales team to provide accurate proposal estimations and costings, remaining engaged throughout the sales cycle;

• Work closely with various internal teams, including Product Management, Product Engineering, Account Management, Finance, Customer Support, Pre-Sales, and Sales;

• Identify and manage risks and issues across the region, focusing on strategies that address root causes rather than symptoms;

• Ensure optimal operational practices through proactive capacity planning and achieving billability/utilization targets for the team;

• Implement strategic enhancements to minimize onboarding efforts and speed up the time to value;

• Serve as the main point of contact for all client escalations within the region;

• Lead recruitment and proactive personnel management strategies to promote retention and growth of key team members in the Region;

• Advocate for the team's interests, acknowledging that a motivated team delivers the best results;

• Collect, compile, prepare, and present metrics and program updates to senior leadership;

• Establish and nurture relationships with delivery partners;

⛳️ Requirements

• Bachelor's or Master's degree, preferably in Computer Science or a related technical field;

• Over 10 years of experience in consulting or professional services management within the software development sector;

• Proven success in delivering projects in the LATAM region, including oversight of large-scale, high-impact client initiatives;

• In-depth knowledge of project scoping, risk management, and operational excellence in client delivery;

• Experience in growing and managing professional services teams within complex enterprise software implementations;

• A solid track record of managing and cultivating relationships with large enterprise clients;

• Demonstrated expertise in managing partner relationships and ensuring successful delivery through third-party organizations;

• Outstanding communication skills—both verbal and written—as well as presentation skills tailored to executive stakeholders;

• Experience collaborating with cross-functional teams (Sales, Product, Engineering, Finance, etc.) to drive client success;

• Strong leadership abilities with a focus on recruiting, managing, and retaining top technical talent;

• Bilingual proficiency in English and Portuguese (required), with Spanish fluency being a strong advantage;

• Willingness to travel within the LATAM region and occasionally internationally (up to 25%).

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible work hours

• Paid time off

• Opportunities for professional development