Regional Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of a specified territory and act as the main growth contact for those accounts.

• Implement a structured quarterly outreach strategy (email + call) across designated accounts, concentrating on revenue opportunities, enhancing feature adoption, and ensuring business stability.

• Foster relationships while engaging in revenue-generating discussions—knowing when to nurture and when to close deals.

• Propel growth within your portfolio through systematic and repeatable outreach efforts.

• Mitigate silent churn in your territory by proactively detecting at-risk indicators through quarterly engagement and gaps in feature adoption.

• Leverage trigger-based insights (feature gaps, processing volume, member growth, etc.).

⛳️ Requirements

• Preferred Bachelor's degree (or equivalent experience in customer-facing positions).

• Background in the fitness industry or experience as a gym member/athlete.

• 1-2 years of experience in customer success, account management, or inside sales roles is preferred.

• Experience managing a high-volume customer portfolio is advantageous.

• Familiarity with SaaS customer success concepts (retention, expansion, health scores) is beneficial but not mandatory.

🏝️ Benefits

• Medical, Vision, and Dental Insurance along with company-paid disability and life insurance.

• 401(k) plan and Flexible Spending Account (FSA).

• Unlimited Paid Time Off (PTO).

• Team-building, social, and philanthropic events.

• Gym/wellness reimbursement and commuter benefits.