Recovery Specialist

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Manage designated accounts consistently, keeping an eye on unresolved debts.

• Examine assigned accounts to identify any potential long-term issues.

• Reach out to consumers and patients with overdue payments to promote payment, proposing repayment plans when necessary.

• Create repayment plans that effectively and swiftly address outstanding debts.

• Address inquiries promptly and professionally, resolving any billing or collection concerns.

• Process payments and, where applicable, issue refunds.

• Frequently update account status records for the accounts you manage.

• Analyze [daily/monthly] reports regarding collection progress.

⛳️ Requirements

• [2+] years of experience as a Collection Specialist or in a comparable position.

• High school diploma or GED is mandatory.

• A degree is preferred.

• Comprehensive understanding of collection and billing procedures.

• Strong grasp of legal regulations related to debt, including but not limited to FDCPA and FCRA.

• Proficient in using the Microsoft Office suite.

• Ability to work effectively under pressure and comfortable reaching out to patients/consumers regarding potentially sensitive topics.

• Exceptional written and verbal communication skills, with a talent for negotiation.

• Outstanding problem-solving and critical thinking abilities.

• Strong organizational skills and capacity to multitask.

🏝️ Benefits

• Comprehensive health insurance and wellness programs.

• Opportunities for professional development and career advancement.

• Flexible work schedule to promote work-life balance.

• Competitive salary and performance-based incentives.