Recovery Collector

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Collect payments on assigned overdue accounts.

• Review the documentation related to accounts.

• Reach out to customers/clients through phone calls and written communication.

• Organize repayment plans.

• Reduce losses for the organization.

⛳️ Requirements

• A high school diploma or equivalent is required.

• Two to three years of experience in collections and/or customer service roles.

• A solid understanding of loan collection policies and procedures, fair debt collection practices, and relevant laws.

• Excellent customer service and relationship management skills.

• Capability to identify and resolve discrepancies and to organize and interpret information effectively.

• Strong verbal and written communication abilities.

• Compliance with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct, as well as workplace conduct and safety standards.

• Candidates must be able to meet applicable employment eligibility verification and background check criteria.

🏝️ Benefits

• Comprehensive healthcare coverage (medical, dental, vision).

• Basic and optional term life insurance.

• Short-term and long-term disability benefits.

• Pregnancy disability and parental leave.

• 401(k) plan and employer-funded retirement savings.

• Paid vacation ranging from two to five weeks based on salary grade and tenure.

• Up to 11 paid holidays throughout the year.

• Adoption assistance program.

• Sick and Safe Leave accrual of one hour for every 30 hours worked, capped at 80 hours per calendar year unless otherwise mandated by law.

• Incentive and recognition initiatives.

• Opportunity to purchase equity stock.

• Contributions to a 401(k) and pension plan.