Reclamations Analyst – Contract

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Manage all requests for hardware reclamation labels utilizing the Customer Relationship Management (CRM) system and direct emails.

• Handle assigned service requests via the CRM for status updates, fulfillment inquiries, and tracking details.

• Provide daily files for reclamation and cancellations to the vendor; maintain and update master files.

• Collaborate directly with schools and educators to reclaim computers.

• Respond to live inbound calls generated from the auto dialer batch.

• Conduct live outbound calls to retrieve hardware.

• Address vendor-canceled recoveries.

• Oversee the reclamation email inbox for all types of requests and escalations from schools, educators, and families.

⛳️ Requirements

• High School diploma AND one (1) year of experience in operations, administration, or other relevant fields OR an equivalent combination of education and experience.

• Proficient in effective communication with customers through various channels.

• Familiarity with Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.) and web applications.

• Excellent verbal and written communication abilities.

• Strong problem-solving and analytical skills with a focus on solutions.

• Capacity to work independently as well as in a collaborative team environment.

• Ability to prioritize tasks effectively and manage competing priorities to achieve results.

• Must pass the necessary background check.

🏝️ Benefits

• Health benefits.

• Retirement contributions.

• Paid time off.