Receptionist, Patient Scheduler

This is a fully remote position, open to applicants in Arizona, +4 more states.

📋 Description

• Manage a high volume of incoming calls, emails, and text messages.

• Arrange appointments for healthcare providers.

• Facilitate new patient intake, including coordinating initial appointment scheduling.

• Distribute new patient documentation via the patient portal.

• Ensure precise scheduling and effective calendar management.

• Conduct data entry within practice management systems.

• Foster and sustain warm, professional relationships with clients, providers, and team members.

• Coordinate activities among scheduling, billing, and clinical teams.

• Uphold HIPAA compliance and maintain client confidentiality in all communications.

⛳️ Requirements

• Minimum of 1 year of experience in professional phone scheduling, medical receptionist roles, or patient care coordination.

• Background in a dental office, medical office, behavioral health practice, spa scheduling, salon, or similar environments where phone, email, and client interaction were integral to daily operations.

• Proficient in managing a high volume of calls using a multi-line phone system.

• Highly organized, detail-oriented, and accurate in work tasks.

• Excellent time management skills and a system for tracking tasks effectively.

• Familiarity with Google Workspace, including Gmail, Google Drive, and Google Calendar.

• Ability to quickly learn new electronic health record (EHR) and scheduling systems.

• Demonstrate integrity, professionalism, and genuine compassion for individuals facing emotional challenges.

• Availability from Monday to Friday, 8:00 AM to 5:00 PM Pacific Time.

• Capacity to work from a quiet, HIPAA-compliant home office.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with up to 4% employer match.

• Employer-paid life insurance.

• Paid time off.

• A nurturing, growth-focused work environment.

• Independent remote work setting with the necessary structure and tools to excel in your role.

• Professional, respectful, and appreciative colleagues and clients.

• Genuine opportunities for growth and learning.