Receptionist – Customer Support Assistant

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Respond to all incoming calls in a professional, friendly, and polished manner.

• Utilize a provided decision tree and extension list to discern the caller’s needs and direct calls accordingly.

• Take comprehensive messages when the appropriate contact is unavailable and ensure prompt follow-up.

• Handle periods of increased call volume while maintaining a calm and courteous demeanor.

• Offer basic information to callers based on FAQs, scripts, and reference materials.

• Uphold a high level of customer care in all interactions, embodying a premium, high-end brand.

• Capture and update caller information and call details in a CRM or project management system.

• Assist with basic spreadsheets and data entry tasks.

• Recommend enhancements to scripts or workflows as needed.

• Ensure internal documentation is accurate and up to date.

⛳️ Requirements

• Minimum of 3 years experience in a receptionist, call center, front desk, or customer service position.

• Excellent spoken English with a clear and easily understandable accent.

• Confident and professional phone presence; comfortable answering calls for the majority of the shift.

• Strong listening skills with the ability to quickly grasp caller needs and follow structured logic (decision tree).

• High attention to detail when taking messages, logging information, and directing calls.

• Tech-savvy and quick to adapt to new systems, tools, and processes.

• Dependable, punctual, and comfortable working during US business hours.

• Experience with US-based companies is an advantage.

🏝️ Benefits

• 100% REMOTE

• $50 birthday bonus

• $200 testimonial bonus

• $500 entry monthly raffle

• NO TRACKER. NO PROBLEM