Receptionist

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Act as the primary point of contact for clients, medical providers, courts, and business partners by professionally addressing inbound calls through Genesys Cloud with empathy and urgency.

• Provide an outstanding client experience by resolving common inquiries during the initial interaction whenever feasible, thus reducing unnecessary call transfers.

• Direct callers to the relevant attorney, paralegal, case owner, or department following established call routing protocols.

• Precisely record client interactions, update case information, and maintain comprehensive records within Filevine and other internal systems.

• Oversee voicemail queues and ensure that messages are addressed or routed within set service level expectations.

• Safeguard the confidentiality of all client and firm information in accordance with company policies and legal standards.

• Receive, sort, scan, distribute, and prepare incoming and outgoing mail, which includes legal documents, settlement checks, certified mail, and other urgent correspondence.

• Collaborate with attorneys, paralegals, and administrative staff to guarantee that documents and mail are delivered accurately and timely.

• Organize overnight shipments, courier packages, and certified mail as required.

• Keep meticulous mail logs, tracking records, and chain-of-custody documentation when applicable.

• Assist with general office administrative tasks, such as filing, scanning, copying, managing inventory, and maintaining office supplies.

• Achieve or surpass established service level expectations for responsiveness, quality, professionalism, and client satisfaction.

• Identify opportunities for enhancing workflows, client experiences, and operational efficiency.

• Contribute to firm-wide initiatives, process improvements, and special projects as assigned.

• Perform additional client support and administrative duties as necessary to bolster business operations.

⛳️ Requirements

• High school diploma or equivalent is required.

• Previous experience as a receptionist, customer service representative, or in an administrative role is preferred.

• Exceptional verbal and written communication skills, along with professional phone etiquette.

• Strong organizational abilities and remarkable attention to detail, with the capacity to manage multiple priorities in a fast-paced setting.

• Comfortable learning and utilizing technology, including Genesys Cloud, Filevine, Microsoft Office, and Google Workspace.

• Capability to maintain confidentiality and manage sensitive information with discretion.

• Client-first attitude with strong problem-solving skills and the ability to work autonomously across various departments.

• Experience in a legal office or professional services environment is advantageous, but not mandatory.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) with company match.

• Health Savings Account (HSA).

• Life insurance.

• Disability coverage.

• Paid time off.

• Parental leave.