Real Estate Operations

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Ensure the seamless operation of daily administrative, leasing, compliance, and reporting tasks across various manufactured housing communities.

• Input and manage leases, renewals, move-ins, and move-outs in Rent Manager.

• Upload and organize resident documents, including IDs, income verification, applications, and agreements.

• Monitor lease expiration dates and proactively flag renewals.

• Process resident information sheets and ensure they are complete.

• Conduct background and credit checks and keep track of them.

• Document approvals and denials in accordance with Fair Housing guidelines.

• Maintain audit-ready files for each resident.

• Assist in complying with HUD, state, and park-level regulations.

• Accurately post rent, utilities, late fees, and one-time charges.

• Help set up billing for water, sewer, trash, and power.

• Identify and flag non-sufficient funds (NSFs), delinquencies, and discrepancies.

• Collaborate with accounting to address corrections and reconciliations.

• Create and update work orders in Rent Manager.

• Monitor the status of work orders and follow up with Community Managers.

• Upload invoices, notes, and before-and-after photographs.

• Assist in ensuring that maintenance hours are logged accurately.

• Generate weekly and monthly reports, including occupancy rates, delinquencies, move-ins/move-outs, and the leasing pipeline.

• Verify data accuracy across Rent Manager and Google Sheets.

• Proactively identify exceptions, trends, and risks.

• Provide back-office support for on-site Community Managers.

• Communicate effectively via Slack and email.

• Escalate issues with relevant context and documentation.

• Maintain a professional, calm demeanor and focus on solution-oriented communication.

⛳️ Requirements

• Strong proficiency in Rent Manager or a demonstrated ability to learn quickly.

• Familiarity with Google Sheets, Docs, and Drive.

• Basic understanding of U.S. leasing and billing concepts.

• Highly detail-oriented.

• Organized and process-driven.

• Strong integrity when handling confidential information.

• Proactive in problem-solving.

• Comfortable managing support for multiple communities at once.

• Availability for Central Time Zone overlap is required.

• Daily time tracking using Hubstaff or a similar tool.

• Strict compliance with standard operating procedures (SOPs).

• Zero tolerance for data manipulation or shortcuts.

• At least 2 years of experience in real estate back-office, property management, or operations.

• Previous experience supporting U.S. clients is preferred.

• Ability to remain calm under pressure, with a focus on execution and reliability.

• Intermediate to advanced proficiency in Google Sheets, Docs, and Drive.

• Working knowledge of U.S. leasing, billing, and compliance concepts.

🏝️ Benefits

• Comprehensive training and onboarding.

• Opportunities for professional development and career advancement.

• Flexible work arrangements.

• Collaborative and supportive team environment.