RCM Supervisor II

This is a fully remote position, open to applicants in Nebraska.

📋 Description

• Oversee the office-based, end-to-end site-specific revenue cycle team(s)

• Conduct interviews, hire, onboard, and train new employees or transferred team members

• Provide continuous training and development on billing, coding, compliance, payer requirements, and best practices

• Hold bi-weekly meetings to discuss scorecards and metrics, modify workflows, and execute strategic initiatives

• Address communication gaps within the team to enhance accountability and performance

• Carry out quarterly performance reviews for direct reports and offer constructive feedback

• Prepare and deliver reports on site-specific RCM KPIs to the RCM Manager or Director

• Monitor collection rates, days in accounts receivable (AR), AR over 90 days, and RCM ticketing performance

• Conduct weekly audits of team performance to ensure timely, accurate, and compliant processing

• Develop and implement procedures for managing outstanding claims and overdue account payments

• Ensure staffing levels are in line with volume-based staffing models and role assignments

• Analyze month-over-month trends and actively contribute to departmental goals and strategic initiatives

• Assess RCM processes, suggest enhancements, and streamline workflows

• Report compliance issues and assist in their resolution in collaboration with the compliance department

• Act as the primary contact for site leadership regarding account or patient inquiries

⛳️ Requirements

• Previous experience in dental office workflows and revenue cycle operations, encompassing scheduling, registration, insurance verification, fee schedules, claim submission, charging/coding, insurance AR follow-up, and payment posting

• Familiarity with reimbursement and compliance processes and procedures across all payers

• Proficient with practice management software, insurance portals, clearinghouses, insurance guidelines, and banking reconciliation software

• Intermediate PC skills, along with strong Excel capabilities

• High level of computer literacy

• Excellent mathematical and problem-solving abilities

• Competent in data entry and 10-key by touch

• Strong interpersonal and organizational skills

• Capability to work collaboratively in a team environment as well as independently

• Exceptional oral and written communication abilities

• Ability to meet deadlines and comply with Compliance and Revenue Cycle standard operating procedures

• Organized work habits with a focus on accuracy, attention to detail, and robust analytical skills

• Preferred certifications include Certified Professional Coder (CPC) or Certified Revenue Cycle Professional (CRCP)

• Must adhere to organizational, state, and federal employment regulations and practices

• Prior experience in team and personnel management is preferred

🏝️ Benefits

• Competitive salary

• Comprehensive health insurance plans

• Opportunities for professional development and training

• Flexible working hours

• Positive work environment with supportive team members