RCM Customer Service Representative

This is a fully remote position, open to applicants in India.

📋 Description

• Handle incoming calls and make outgoing calls to insurance providers and patients as needed.

• Receive, assess, and reply to assistance requests from leadership, clients, and third-party business partners through various communication methods.

• Submit correction requests to the appropriate teams upon identifying billing errors.

• Follow up on adjusted patient accounts to confirm billing accuracy.

• Manage and oversee spreadsheets related to reported issues and disputes.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Minimum of 2 years of experience in customer service.

• At least 2 years of experience in medical billing.

• Familiarity with EMR systems, preferably Cerner Practice Management.

• Strong ability to communicate effectively in English, both verbally and in writing, with individuals from diverse backgrounds.

• Skilled in using various software solutions and portals to address inquiries.

• Proficient in Microsoft 365 applications such as Outlook, Teams, SharePoint, Excel, and Word.

• Capable of exercising independent judgment when necessary.

• Detail-oriented with strong analytical and critical thinking skills.

• Self-motivated and quick to learn.

• Able to work independently as well as part of a team.

• Maintain consistent attendance and punctuality.

🏝️ Benefits

• Flexible working hours when feasible.

• Access to a 401(k) Retirement Savings Plan.

• Comprehensive Medical, Dental, and Vision Coverage.

• Paid Time Off.

• Paid Parental Leave.

• Paid Holidays.

• Pet Care Coverage.

• Employee Assistance Program (EAP).

• Discounted services.