Quickbooks Certified Bookkeeper

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Precisely categorize transactions, reconcile accounts, and uphold organized ledgers.

• Detect and address discrepancies with meticulous attention to detail.

• Perform monthly financial assessments to guarantee that each client’s records are accurate and current.

• Act as the primary point of contact for your clients — small business owners who depend on your expertise.

• Deliver compassionate, professional, and clear communication via chat, email, and phone.

• Foster strong relationships by conveying financial information in an easily comprehensible manner for clients.

• Take the initiative to identify and proactively resolve client issues.

• Manage the client experience from beginning to end, ensuring satisfaction and building trust.

• Collaborate with internal teams utilizing tools such as Bench App, Salesforce, and Slack.

⛳️ Requirements

• QuickBooks Online Certification is mandatory (must be active).

• A minimum of 1 year of experience in bookkeeping, auditing, or tax preparation.

• At least 1 year of experience in a customer-facing role or client service — preferably supporting clients based in the U.S.

• Exceptional proficiency in spoken and written English (clear, confident, and professional communication is essential).

• A robust customer service mindset with the capability to explain financial concepts clearly and empathetically.

• Practical experience with QuickBooks Online.

• High attention to detail, excellent problem-solving abilities, and a proactive approach to challenges.

• A degree in Accounting, Finance, or a related area (or equivalent experience).

🏝️ Benefits

• Must fulfill Bench’s minimum hardware and internet specifications for seamless communication and workflow.