Quality Management Specialist

This is a fully remote position, open to applicants in Alabama, +9 more states.

📋 Description

• Perform quality assurance evaluations on designated draft Proof of Claim (POC), Motion for Relief (MFR), and Response to Notice of Final Cure (RNOFC) items that are routed through established workflow controls before finalization, with an emphasis on accuracy, completeness, formatting, redaction, naming conventions, exhibit or attachment labeling, client-specific requirements, and overall quality.

• Conduct quality control assessments of internal audits, including post-filing audits, for POC, MFR, Payment Change Notice (PCN), Post-Petition Fee Notice (PPFN), Agreed Order (AO), and other assigned document or process categories.

• Examine system completions and updates to ensure accuracy, consistency, required documentation, and compliance with approved procedures and workflow expectations.

• Assess client alert items as necessary against relevant standards, workflow requirements, and documented instructions.

• Accurately document review outcomes, exceptions, and supporting details in designated trackers, audit templates, systems, and/or workflow tools.

• Communicate identified issues to Quality Management leadership and relevant operational contacts promptly and professionally; seek clarification as needed to ensure accurate completion of assigned reviews.

• Adhere to approved QA/QC job aids, audit templates, sampling instructions, client requirements, policies, procedures, and escalation protocols.

• Assist in updating review notes, job aids, audit templates, and process feedback as directed by Quality Management leadership.

• Ensure the confidentiality of client, borrower, and firm information by complying with firm policies, data security protocols, privacy requirements, and all applicable laws and regulations.

• Apply sound judgment when handling sensitive financial information and protect data from unauthorized access, disclosure, or misuse.

⛳️ Requirements

• Preferred experience in default servicing, foreclosure, bankruptcy, financial operations, legal operations, compliance, or a quality review environment.

• Strong attention to detail with the capability to identify inconsistencies in documents, workflow steps, system notes, and audit evidence.

• Ability to review and implement client requirements, policies, procedures, job aids, workflow instructions, and escalation guidance.

• Proficient in using case management systems, Microsoft Office applications, and electronic trackers or templates; experience with CaseAware and BKFS is preferred.

• Capability to manage assigned reviews within set deadlines while adjusting to changing priorities.

• Strong analytical, problem-solving, and follow-up skills.

• Ability to collaborate with others in a friendly and team-oriented manner.

• Exceptional organizational skills with the ability to multi-task and adapt to continuous change.

• Excellent verbal and written communication skills.

🏝️ Benefits

• 4 weeks of PTO from day one (which increases with tenure)

• Paid Parental and Grandparent Leave

• 7 Paid Company Holidays and your birthday off every year

• Full suite of healthcare insurance options including health, dental, vision, STD, LTD, Accident, Critical Illness, Voluntary Life and AD&D coverage, and more

• Company-covered Term Life Insurance, AD&D Insurance, and Employee Assistance Program

• 401k (with company match)

• Extensive Training and Development Opportunities

• Flexible work schedules including in-office, hybrid, and remote working capabilities and more!