Quality Improvement Supervisor

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Directly oversees and manages staff, which includes hiring, conducting performance evaluations, making salary recommendations, and setting individual development goals and objectives.

• Supervises quality improvement initiatives in the designated area of the State, involving data collection, monitoring, and reporting on quality improvement activities.

• Leads and/or engages in essential committees focused on continuous quality improvement, staff training, and consumer health and safety matters.

• Works in collaboration with Directors to design and conduct evaluations of specific processes and/or operational areas to assess performance against quality and compliance metrics; synthesizes data from these evaluations, offers improvement recommendations, and presents findings to senior management.

• Creates and implements processes and tools related to quality improvement, including chart audits, consumer satisfaction surveys, targeted reviews, and ongoing data monitoring mechanisms.

• Oversees compliance with After-Hours requirements, which includes reviewing the On-Call Log for thorough and appropriate responses; supervises the preparation of summary records for annual assessments; monitors and facilitates incident reporting in accordance with protocols.

• Complies with the CareStar Rule while executing job responsibilities.

• Understands and adheres to CareStar Policies and Procedures.

• Maintains confidentiality regarding patient information.

⛳️ Requirements

• Licensed Social Worker, Licensed Independent Social Worker, Registered Nurse with a minimum of 36 months of experience in home and community-based services within the past decade; OR a Bachelor’s Degree in Business, Nursing, Social Services, or a related field with at least 60 months of experience in program management or program analysis.

• Familiarity with continuous quality improvement concepts, data analysis, and fundamental statistics.

• Supervisory experience is preferred.

• Excellent organizational, critical thinking, and problem-solving capabilities.

• Strong oral and written communication skills.

• Proficient in the Microsoft Office suite.

• Possession of a valid driver’s license and car insurance as mandated by State law.

🏝️ Benefits

• Competitive salary based on experience and education.

• Comprehensive benefits package: Medical, dental, vision, and life insurance.

• 401(k) plan with a generous company match.

• Paid time off along with 10 paid holidays.

• Employee Stock Ownership Plan (ESOP) – an opportunity to become a part-owner in the company.

• A supportive, mission-driven culture dedicated to improving lives.