Quality Control Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Execute quality control assessments of mortgage servicing operations, which include: Customer service and complaint resolution, Cash posting and payment processing, Investor reporting, Escrow management, Bankruptcy proceedings, Collection efforts, Loss mitigation strategies, Foreclosure processes, Property preservation and inspection duties, Claims management.

• Evaluate servicing practices to ensure compliance with federal and state regulations, investor criteria, and company policies.

• Detect defects, exceptions, trends, and control weaknesses; document observations and recommendations.

• Keep comprehensive documentation that supports all review conclusions and findings.

• Generate quality control reports and aid in tracking remediation efforts.

• Stay updated on FHA, VA, USDA, FNMA, FHLMC, and GNMA servicing guidelines.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• Over 5 years of experience in mortgage servicing with extensive knowledge of FHA, VA, USDA, GNMA, and Conventional guidelines.

• Thorough understanding of loan default, bankruptcy, loss mitigation, foreclosure, and claims processes.

• Familiarity with Loan Servicing Standards as established by the CFPB (RESPA, TILA, etc.).

• Knowledge of disclosures, TRID documents, and other regulatory paperwork relevant to residential servicing.

• Strong analytical and investigative abilities with outstanding attention to detail.

• Exceptional written, verbal, and interpersonal communication skills.

• Must maintain a professional appearance to represent Flat Branch consistently.

• Ability to sit for extended periods at a desk and work on a computer.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and growth.

• Supportive work environment with a focus on teamwork.