Quality Consultant

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Collaborate with a designated portfolio of hotels to assess and document product quality levels utilizing the standardized Standards Evaluation process and software.

• Plan and execute onsite visits concentrating on hotel openings, standards evaluations, and follow-up visits to assess overall quality and adherence to brand standards, life safety, cleanliness, physical condition, and design and construction.

• Organize and perform Specialized Visits:

• De-identification visits for hotels no longer part of the system, complying with stipulations in the License Agreement.

• Incident reports to document physical damage and potential health issues.

• Construction visits to provide real-time updates on building progress.

• Guest satisfaction-focused visits aimed at enhancing hotel performance.

• Engage in any assigned projects.

• Advise hotel management and/or ownership on strategies to enhance consistency, improve physical condition, and elevate service levels.

• Create action plans as guides for hotel management/ownership, outlining opportunities and required actions for improvement along with target completion dates.

• Compile and present a brief recap to internal business partners summarizing the hotel visit, findings, and recommendations.

⛳️ Requirements

• Bachelor's Degree in Business, Hospitality Hotel Administration, or a related field, or an equivalent combination of education and relevant work experience.

• A minimum of 3 to 5 years of progressive work experience in hotel operations or a related field is preferred.

• Exhibit clear and concise communication skills, adjusting both verbal and written communication to suit the audience's needs and level.

• Possess a working knowledge of personal computers, including Microsoft applications (Word, Excel, PowerPoint, Outlook, SharePoint, etc.).

• Demonstrate the ability to efficiently schedule appointments and travel to optimize efficiency and reduce costs.

• Show strong problem-solving and time management capabilities.

• Maintain a consistent, high-quality customer-focused orientation and respond to individuals within the promised timeframe.

• Preferred knowledge and understanding of quality standards and hotel operations or a similar environment.

• Attention to detail and the ability to manage multiple tasks are essential.

🏝️ Benefits

• Attractive room discounts across our diverse properties.

• Recharge days and volunteering opportunities throughout the year.

• Support for your wellbeing in health, lifestyle, and workplace.

• A unique and inclusive culture where there is always Room for You to belong, grow, and make a difference.