Quality & Compliance Officer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Deliver administrative assistance to the Quality & Compliance department.

• Guarantee the precise handling of certification processes and upkeep of quality records.

• Facilitate adherence to regulatory standards, internal policies, and service expectations.

• Examine Statements of Results (SoRs) for thoroughness and precision.

• Process certification claims according to company protocols.

• Manage certification records, trackers, and databases efficiently.

• Track certification turnaround times and escalate concerns when necessary.

• Oversee the Quality & Compliance inbox and address inquiries related to quality and compliance.

• Ensure version control of policies, procedures, and quality documentation is maintained.

• Assist in the compilation of compliance and regulatory reports.

• Aid in the collection of evidence for both internal and external audits.

• Keep precise compliance records and action logs.

• Support the generation of quality reports and dashboard outputs.

• Recognize opportunities for enhancing administrative processes.

⛳️ Requirements

• Experience in an awarding organization (AO), EPAO, training provider, or similar regulated setting.

• Prior experience in an administrative, coordinator, or support capacity.

• Exceptional attention to detail and a strong commitment to accuracy.

• Excellent organizational and time management abilities.

• Experience in maintaining records, trackers, or databases.

• Strong written and verbal communication skills.

• Proficiency in Microsoft Office applications, especially Outlook, Word, and Excel.

• Capability to prioritize tasks and manage multiple responsibilities effectively.

• Ability to adhere to processes while maintaining accurate records and audit trails.

• Professional, dependable, and customer-oriented demeanor.

• Capacity to work independently as well as collaboratively within a team.

• GCSE Grade C/4 or higher in English and Mathematics (or equivalent) or a relevant Level 3 qualification/apprenticeship.

🏝️ Benefits

• Remote-first position with inherent flexibility.

• Monthly co-working days (including lunch!).

• 25 days of holiday plus 8 bank holidays.

• 8 Wellbeing Hours annually.

• Flexible working arrangements, agreed upon in advance to accommodate both you and the organization.

• All necessary technology provided.