Quality Assurance Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Regularly evaluate the performance of internal, client, or vendor case files or records for accuracy, consistency, and adherence to service level expectations and agreements.

• Identify patterns and opportunities for enhancing service efficiency and quality.

• Collaborate with stakeholders to ensure that all necessary and pertinent data elements, including but not limited to client demographics, client contacts, third-party connections, contract records, and performance guarantees, are accurately and consistently recorded in the client relationship management system.

• Compile audit findings and present them to the manager for evaluation.

• Provide audit findings for quarterly stewardship reports.

• Oversee ongoing action item logs and project plans in collaboration with relevant stakeholders.

• Update vendor resources to the mapping program.

⛳️ Requirements

• Preferred Bachelor's degree from an accredited college or university.

• A minimum of four (4) years of investigative experience or a comparable combination of education and experience is required.

• Strong oral and written communication abilities.

• Proficient in PC usage, including Microsoft Office applications.

• Possess analytical and interpretive skills.

• Excellent organizational skills.

• Capability to work independently or as part of a team.

• Ability to meet or exceed Performance Competencies.

🏝️ Benefits

• Supportive and caring culture.

• Emphasis on work-life balance.

• Opportunities for professional advancement.