Quality Assurance Lead Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Take the initiative to establish and implement the QA program from the ground up, including the QA charter, tool configuration, testing strategy, quality standards, and release readiness criteria—without waiting for guidance.

• Act as the sole QA contact for clients, program managers, and technical leaders concurrently, serving as a reliable quality advisor with an integral role in program discussions.

• Guide and mentor QA teams consisting of 5 or more members, while also stepping in as a hands-on contributor when project demands require it—leading by example rather than just giving directives.

• Manage the QA program comprehensively—from resource planning to risk management, defect governance, cross-departmental collaboration, and stakeholder reporting.

• Proactively maintain live QA dashboards and autonomously prepare QA status updates for weekly program reviews, steering committees, and go/no-go decisions—without needing to be prompted.

• Define and monitor quality KPIs such as defect escape rate, test coverage, automation ROI, and cycle time—escalating risks and blockers before they evolve into program challenges.

• Oversee environment and release strategies by managing sandbox and staging environments, and collaborating with DevOps/release teams on deployment timelines, change sets, and testing periods.

• Conduct go-live readiness evaluations—gathering test completion metrics, summarizing open defect risks, and preparing formal sign-off documentation.

• Handle hypercare QA support post-launch—triaging production issues, coordinating hotfix validations, and maintaining a log of known issues with clear severity assessments communicated to stakeholders.

• Implement sampling techniques, accuracy assessments, and prompt regression testing to validate LLM-powered and Agentic AI features; utilize GenAI tools to enhance test case generation, documentation, and overall QA efficiency.

• Independently create detailed, scenario-based test cases and traceability matrices aligned with SOW scope—covering functional, integration, regression, performance, and UAT cycles across all workstreams.

• Develop comprehensive negative, boundary, and edge case scenarios across intricate multi-cloud and contact center workflows—not limited to just happy path scenarios.

• Lead exploratory testing for complex and ambiguous workflows, applying risk-based judgment to prioritize testing where business impact is most significant.

• Validate platform configurations, business rules, routing logic, automation workflows, integration points, and data flows throughout the entire solution stack.

• Oversee end-to-end testing of integration layers—validating API requests/responses, middleware transformations, screen pop behavior, and bidirectional data synchronization across connected systems.

• Direct SIT, E2E, UAT, regression, performance, load, and go-live testing efforts across all release cycles.

• Facilitate UAT readiness sessions with business stakeholders—guiding them through test scenarios, assisting non-technical users, and driving structured sign-off processes.

• Manage the complete defect lifecycle—creation, triage, prioritization, SLA monitoring, root cause tagging, and trend analysis—ensuring adherence to defect governance and escalation protocols throughout.

• Generate insightful defect health reports and quality metrics summaries for program leadership and client stakeholders at every phase of the delivery process.

⛳️ Requirements

• Over 7 years of experience in QA engineering, with at least 4 years of hands-on involvement in Salesforce and/or AWS Connect implementations.

• Led QA efforts on a minimum of two enterprise Salesforce multi-cloud programs, managing a team of 5 or more direct QA members.

• Hands-on leadership experience in delivering at least one contact center and IVR telephony project utilizing Service Cloud Voice, Amazon Connect, or comparable platforms such as Twilio, Avaya, Cisco, or Genesys.

• Proven ability to work as a solo QA owner during early project phases—developing the program independently before scaling the team.

• Experience in Contact Center and ITSM domains is highly preferred.

🏝️ Benefits

• Remote & In-Person: Whether you choose to work from our headquarters in Massachusetts, one of our regional hubs, or as part of the majority of our NeuraFlash, Part of Accenture Family who work remotely, we prioritize unity and connection within our team.

• Travel: Get ready for exciting travel opportunities! For specific roles, travel can be an exhilarating part of the job, with an expected travel commitment of up to 25%. If you enjoy adventure and are open to exploring new places while positively impacting clients, this could be your chance.

• Flexibility: Have commitments like taking your dog to the vet or picking up the kids? We understand that a traditional 9-5 isn't always feasible. If you need to step out for any reason, that's perfectly fine! We foster a culture of trust and understanding, valuing the quality of work over the hours worked.

• Collaboration: Your voice matters! Working with a team of smart individuals like we do, it’s essential to consider suggestions and feedback on enhancing NeuraFlash, Part of Accenture. Our executive team holds town halls and company meetings to address any inquiries or suggestions, regardless of their size.

• Celebrate Often: We take our work seriously, but we also know how to enjoy ourselves. Whether it’s an arm wrestling contest, costume party, or ugly holiday sweater day, our teams love to have fun. While we work hard, we also remember to celebrate both the significant and small achievements together.