Quality Assurance Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Develop and sustain automated test coverage for both backend services and the frontend, ensuring that new features are deployed without disrupting existing functionality.

• Incorporate tests into CI pipelines to ensure quality checks are performed automatically with every modification.

• Collaborate with engineers to convert real-world failures into lasting regression tests.

• Design and implement outbound-call automation that executes test calls through the live voice pipeline, mimicking realistic caller scenarios, and verifies the platform's performance from beginning to end.

• Evaluate the speech-to-text (STT) layer — assessing transcription accuracy and the platform's ability to understand callers reliably.

• Assess the text-to-speech (TTS) layer — confirming pronunciation, naturalness, and correct behavior of the voice output.

• Conduct regression testing across various conversation flows to identify behavioral changes following updates.

• Analyze calls against conversational quality metrics — including accuracy, tone, adherence to flow, comprehension, transitions between stages, summaries, outcome management, call control, and minimizing unnecessary repetition.

• Replicate, document, and monitor defects until resolution, providing clear reproduction steps based on real call instances.

• Collaborate with engineers, prompt authors, and the operations team to pinpoint quality concerns and develop permanent test coverage around them.

⛳️ Requirements

• Over 4 years of practical experience in QA automation or software testing with a strong emphasis on automation.

• Proficient in Python — you write, debug, and maintain test scripts on a daily basis, rather than occasionally.

• Experience in creating and maintaining automated test suites for both API and UI layers.

• Comfortable with testing REST APIs and handling structured data (JSON).

• Familiarity with automated web and UI testing frameworks.

• Knowledge of version-control workflows (Git) and continuous integration pipelines — you have successfully integrated automated tests into CI/CD processes.

• Strong understanding of QA methodologies — including test design, regression strategy, and the defect lifecycle.

• Exceptional attention to detail and strong written communication skills.

• Able to work remotely while aligning with UK business hours (9:00 AM to 6:00 PM GMT/BST).

🏝️ Benefits

• Competitive compensation package based on experience.

• Potential for share options.

• Opportunities for professional development, including conference attendance and CPD support.

• The chance to lead test automation for a live voice AI platform at one of the UK's fastest-growing healthtech companies.

• Remote working within a collaborative, high-ownership engineering culture.

• Direct collaboration with engineering, AI/ML, and product teams.