Quality Assurance Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate effectively with team members while demonstrating the company's core values.

• Ensure all communications are conducted in a professional, timely, and courteous manner.

• Relay necessary information promptly, accurately, and effectively, and report any incidents to management.

• Embrace change and continually strive to improve job knowledge, adding value to your role.

• Take full responsibility for your tasks and see them through to resolution.

• Provide transcription support from scheduling through to job completion.

• Conduct quality assessments on the work produced by transcriptionists.

• Prepare and deliver constructive feedback for review by transcriptionists and reporters.

• Serve as a level two knowledge resource for transcriptionists regarding quality standards and requirements.

• Adhere to established processes and service-level agreements.

• Stay aligned with the quality team on the specifics and criteria for quality assessments, feedback delivery, and engagement support levels.

• Work within defined production levels for various tasks.

• Track and report information as required.

• Provide transcription support for special tasks as assigned, in line with business needs.

⛳️ Requirements

• Over 2 years of transcription experience.

• More than 2 years of experience in the legal field.

• At least 1 year of transcription quality assurance experience.

• A minimum of 1 year of Scopist experience.

• Experience with editing AI-generated transcriptions is a plus.

• Proven experience in providing written and in-person feedback.

• Strong proofreading and editing skills for documents.

• Capable of managing legal transcript content in accordance with standards.

• Proficient in using multiple software applications simultaneously.

• Able to deliver feedback in a constructive and effective manner.

• Proficient in the professional use of MS Office applications.

• Advanced typing speed of 60+ words per minute.

• Exceptional written communication skills.

• Advanced command of the English language, including grammar, punctuation, and spelling.

• Service-oriented with strong interpersonal skills.

• Committed to professionalism with a prompt and accurate response capability.

• Ability to retain details and process work accordingly.

• Capable of working independently while remaining aligned with the team.

• Excellent auditory skills with the ability to discern details and speakers in audio recordings.

🏝️ Benefits

• Competitive compensation along with a comprehensive total rewards package, including medical, dental, and vision insurance, as well as company-paid life insurance, short-term, and long-term disability insurance.

• A healthy work-life balance with paid time off, Paid Parental Leave, tuition reimbursement, and more.

• Employee equity and referral programs: when we succeed, you succeed!

• Extensive mental health and wellness benefits to help you thrive both personally and professionally.

• Matched 401(k) contributions to assist you in saving for your future.

• Veritext Cares: our dedication to making a positive impact beyond the workplace, supporting local initiatives, and giving back to the communities where we live and work.

• Earned wage access: receive a portion of your earned wages before payday.

• Opportunities for learning and development, including ongoing training, mentorship, and access to resources that foster your personal and professional growth.

• An engaging, collaborative, and inclusive culture that values curiosity, initiative, and creativity, featuring unique programs like Veritext Summer Camp and Wellness Week—because work should be both rewarding and enjoyable!