Quality Assurance Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate effectively with team members, upholding company values.

• Ensure that all communications are conducted in a professional, timely, and respectful manner.

• Share essential information promptly, accurately, and effectively, reporting incidents to management as needed.

• Embrace change and continuously strive to expand job knowledge, adding value to your role.

• Take responsibility for your work and see it through to final resolution.

• Provide transcription support from scheduling to job completion.

• Perform quality assessments on the work produced by transcriptionists.

• Prepare and give feedback for transcriptionists and reporters to review.

• Serve as a level two knowledge resource for transcriptionists regarding quality standards and requirements.

• Adhere to established processes and service-level agreements.

• Maintain alignment with the quality team concerning the specifics and criteria of quality assessment, feedback delivery, and engagement support levels.

• Operate within set production levels for various tasks.

• Track and report information as requested.

• Provide transcription support for special tasks as assigned, in line with business needs.

⛳️ Requirements

• Over 2 years of experience in transcription.

• More than 2 years of experience within the legal field.

• At least 1 year of experience in transcription QA.

• Minimum 1 year of experience as a Scopist.

• Experience in editing AI transcriptions is advantageous.

• Background in providing written and in-person feedback.

• Proficient in proofreading and editing documents efficiently and effectively.

• Capable of managing legal transcript content according to established standards.

• Ability to utilize multiple software applications simultaneously.

• Skilled in providing feedback in a constructive and effective manner.

• Proficient in the professional use of MS Office applications.

• Advanced typing speed of at least 60 WPM.

• Excellent written communication abilities.

• Strong English language skills, including grammar, punctuation, and spelling.

• Service-oriented with outstanding interpersonal skills.

• A commitment to professionalism with prompt and accurate responsiveness.

• Ability to retain details and process work accordingly.

• Capable of working independently while staying aligned with team goals.

• Exceptional hearing skills and the ability to discern details and speakers in audio recordings.

🏝️ Benefits

• Competitive compensation and comprehensive rewards package, including medical, dental, and vision insurance, as well as company-paid life insurance, short-term, and long-term disability insurance.

• A healthy work-life balance with paid time off, Paid Parental Leave, tuition reimbursement, and more.

• Employee equity and referral programs: when we succeed, you succeed!

• Extensive mental health and wellness benefits to help you thrive personally and professionally.

• Matched 401(k) to assist you in saving for your future.

• Veritext Cares: our initiative to make a positive impact beyond the workplace, supporting local causes and giving back to the communities we are part of.

• Earned wage access: receive a portion of your earned wages before payday.

• Opportunities for learning and development, including ongoing training, mentorship, and resources to support your personal and professional growth.

• An engaging, collaborative, and inclusive culture that values curiosity, initiative, and creativity, featuring unique programs like Veritext Summer Camp and Wellness Week—because work should be both rewarding and enjoyable!