Quality Assurance Analyst

This is a fully remote position, open to applicants in Canada.

📋 Description

• Conduct daily evaluations of a selection of mortgage applications both before and after funding.

• Analyze file data, financial documents, client details, broker and insurer submissions, as well as legal documentation.

• Detect unusual activities, suspicious transactions, and potentially fraudulent documents.

• Carry out initial investigations and take appropriate actions on flagged files.

• Generate quality assurance reports detailing findings and recommendations.

• Perform additional analyses as requested by Risk Management or QA teams.

• Assist with audits involving partners, investors, and insurers until issues are resolved.

• Oversee, regularly monitor, and review approved lists and AML/KYC lists.

• Conduct timely, efficient, and objective QA/QC reviews.

• Offer guidance and recommendations to underwriters and stakeholders regarding credit risks, loss mitigation, flood/property risks, and training opportunities.

• Review mortgage applications for compliance with nesto policies, underwriting standards, and regulations, both pre- and post-funding.

• Aid in audits and communicate findings effectively to management and underwriting teams.

⛳️ Requirements

• 3 to 5 years of experience in mortgage approval or adjudication.

• Experience within the mortgage broker channel is preferred.

• Proficient in Microsoft Office applications (Excel, Word, SharePoint).

• Proficient in Google Workspace tools (Drive, Sheets, Docs).

• Familiar with CRM and workflow tools, including Salesforce.

• Strong knowledge of internal and external insurer guidelines.

• Understanding of fraud indicators, detection strategies, and prevention techniques.

• Possess an analytical mindset coupled with strong negotiation and problem-solving abilities.

• Capable of working independently with minimal supervision.

• Skilled in managing and prioritizing urgent requests.

• Willing to make difficult recommendations when necessary.

• Bilingual fluency in French and English is preferred.

• Ability to communicate findings effectively to management and underwriting teams.

🏝️ Benefits

• Employee mortgage program offering exclusive preferred rates.

• Comprehensive health coverage including medical, dental, vision, 100% prescription coverage, unlimited telemedicine, and mental health services.

• Group retirement savings plan (RRSP) or defined contribution pension plan with competitive employer matching.

• 4 weeks of paid vacation.

• Option to work fully remotely or from one of our offices.

• Premium benefits plan fully funded by nesto.

• Access to the necessary resources and technology to perform the job effectively.

• Collaborate with high-performing talent in the industry, known as The A-Team.

• Opportunities for accelerated growth.

• Access to best-in-class tools.