Provider Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Daily management and follow-up of assigned provider accounts.

• Make and receive calls to/from healthcare providers to discuss overpayment balances.

• Update account statuses, record notes, and handle inquiries in the CollectOne system.

• Prepare and dispatch overpayment notifications and invoices via fax, email, or FedEx.

• Address provider emails and voicemails throughout the day.

• Manage verbal and written disputes or requests for refund information from providers.

• Achieve and surpass daily call and talk-time targets (e.g., 85–100 calls and 170–220 minutes depending on the client).

⛳️ Requirements

• High school diploma or equivalent is required; college coursework is preferred.

• Excellent verbal communication skills and a confident phone presence.

• Strong attention to detail and capability in note-taking and database management.

• Previous experience in medical billing, insurance, or collections is advantageous.

• Basic knowledge of healthcare and insurance overpayments is preferred.

• Must consistently uphold a professional demeanor and maintain confidentiality.

🏝️ Benefits

• Comprehensive benefits package including health, dental, vision, life, and disability coverage options.

• 401(k) retirement plan option with company matching contributions.

• Generous paid time off policy starting with 18 days per year.

• Paid holidays from the start of employment, including 7 standard holidays and 2 floating holidays of your choice.