Property Claims Supervisor

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Oversee and provide support to a team of property claims adjusters handling various levels of claim complexity.

• Offer coaching, mentoring, and technical expertise to foster adjuster growth and enhance performance.

• Conduct performance assessments, training sessions, and continuous feedback discussions.

• Assist in the hiring process, onboarding, and the distribution of workloads within the claims team.

• Monitor claims handling processes to guarantee adherence to company policies and client expectations.

• Review high-exposure or intricate property claims and offer strategic guidance on resolution and claims handling.

• Authorize claim settlements within defined authority limits.

• Ensure proper reserve setting, claim documentation, and investigative practices are maintained.

• Track operational performance indicators such as claim cycle time, quality assurance outcomes, and productivity metrics.

• Identify and implement opportunities for operational enhancements and best practices across the claims team.

• Act as a liaison for clients regarding claim performance, service delivery, and operational issues.

• Participate in client meetings, providing updates on claim trends, outcomes, and performance metrics.

• Collaborate with vendors, contractors, engineers, and other specialists involved in property claim investigations and repairs.

• Ensure compliance with regulatory standards, company policies, and client service agreements in claims handling.

⛳️ Requirements

• A minimum of 5 years of experience in property claims handling.

• Adjuster licensing as mandated by jurisdiction.

• Comprehensive knowledge of property claims investigation, assessment, and settlement processes.

• Preferred experience in managing complex or high-value property claims.

• Experience with Xactimate is preferred.

• Prior supervisory or leadership experience is preferred.

• Experience in handling commercial or large-loss property claims is preferred.

• Familiarity with property estimating tools and vendor repair networks is preferred.

• Industry designations such as AIC, CPCU, or equivalent are preferred.

🏝️ Benefits

• Medical, dental, and vision insurance plans to support your health and that of your family.

• A 401(k) plan with employer matching contributions.

• Time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non-exempt employees.

• Paid holidays.

• Life insurance along with short-term and long-term disability coverage.

• Paid sick leave, paid family and parental leave, and other mandated benefits.