Property Claims Specialist – Field

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Conducts investigations into claims to ascertain the cause, evaluates the scope and amount of loss, verifies coverage, and recommends final resolutions for assigned cases.

• Capable of accurately and independently interpreting policies across all lines of business (Personal, Commercial & Farm).

• Diligently and accurately documents all developments within the claim file.

• Prepares clear, thorough, and concise notes or correspondence detailing conclusions and recommendations.

• Resolves claims within authorized limits or seeks subsequent approval from the Home Office.

• Identifies potential suspicious claims or possible third-party subrogation opportunities.

• Responsible for ensuring the security of financial processing related to claims, along with safeguarding information contained in claims files.

• Ensures accurate reserves are maintained and adjusted as necessary.

• Suggests reserve increases for cases that exceed authority limits.

• May need to prepare for and attend trials, settlement conferences, and meetings with policyholders.

• Represents the company's stance on coverage and disposition issues.

• Engages directly with policyholders regarding coverage and resolution issues as directed by Home Office guidelines.

• Evaluates assigned claims and strategizes their investigation; may participate in training programs, conferences, and both departmental and inter-departmental meetings.

• May liaise with excess carriers and reinsurers regarding case status and developments.

• Conducts both onsite and virtual inspections of damages to address coverage and damage issues, including preparing comprehensive repair estimates for covered damages.

• May collaborate with contractors, building consultants, or independent adjusters in the estimation process as directed by the Home Office.

• Skilled in preparing estimates for building repairs.

• Manages claims related to business interruption and actively oversees the restoration period.

• Mentors Claim Representatives and Senior Claim Representatives upon request.

• Pursues ongoing education and training.

⛳️ Requirements

• Bachelor’s Degree or Equivalent Experience.

• Minimum of 3 years of experience in moderate to complex Property loss adjusting.

• Exceptional Written and Verbal Communication Skills.

• Strong Interpersonal Skills.

• Outstanding Organizational Skills.

• Effective Time Management abilities.

• Proven negotiation skills.

• Demonstrated proficiency with estimating software such as Xactimate.

• Experience on a Property team handling field claims.

• Prior experience in construction, restoration, or claims management.

• Excellent verbal and written communication abilities.

🏝️ Benefits

• Competitive salary and performance incentives.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company match.

• Opportunities for professional development and continuing education.

• Flexible work schedule and remote work options.